Software Specialist — AIOps & ObservabilitySAP
Architected a multi-tenant monitoring and alerting platform covering 6,000+ customer tenants, with AI-driven automation on MCP and SAP Joule.
Architected and built from scratch a multi-tenant monitoring and alerting platform for high-traffic systems, now covering 6,000+ customer tenants, applying SOLID and Clean Code principles throughout.
Built AI-driven automation to detect issues and calculate incident severity, including AI agents built on the Model Context Protocol (MCP) and SAP Joule. Led development of an alerting server and API with Microsoft Teams integration and interactive modals, letting support teams interface with systems directly.
Deployed and operated containerized services with Docker and Kubernetes (Helm) on AWS and Azure, with CI/CD via GitHub Actions, Azure Pipelines and Argo. Collaborated directly with global clients in a fully international team.